5. 1 All requests for cancellations and/or transfers must be received in writing. Changes will become effective on the date of written confirmation being received.
5.2 The appropriate cancellation charge will apply based on the cost of your booking, as shown below. This excludes extenuating circumstances which will be charged at our discretion.
- 29 days or more: Full refund minus a £29.50 administration fee
- Between 15 and 28 days inclusive: 50% refund minus a £29.50 administration fee
- Between 1 and 14 days inclusive: No refund will be given
- Failure to attend: Treated as late cancellation and no refund given
5.3 In the event of an individual named on the booking form cannot attend, we will accept substitution of another delegate on the condition that written notification of the substitution has been received by us prior to the course date and an administration fee of £29.50 has been paid.
5.4 If the individual named on the booking form is unable to attend, and cannot or does not wish to transfer their place to another candidate, a percentage of the fee paid may be accepted as payment towards a place on the same or another course that takes place within 6 months following the originally booked event. The amount of the course fee transferred is displayed below.
- 29 days or more: £29.50 administration fee
- Between 15 and 28 days inclusive: 50% of course fee
- Between 1 and 14 days inclusive: No transfer available. No refund given.
- Failure to attend: Treated as late cancellation and no fee will be transferred
5.5 Delegates are only permitted to one course transfer or substitution per booking. After this the full fee will be charged.
5.6 In the event of there being insufficient numbers booked onto a course we reserve the right to cancel or postpone the course.
5.7 In the event of cancellation of a course we will endeavour to inform all participants a week before the course is due to take place, although please be aware that this is not always possible. All course fees paid will be reimbursed in full, or the payment will be transferred in full to another of our course. We shall not accept liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, accommodation etc.